Terms of sale
The owner of the online store www.yxes.ee (hereinafter referred to as the Online Store) is Eesti Kosmeetika OÜ (registry code 12136288), located at Värvi tn 5, Tallinn, Harjumaa 10621, Estonia.
Validity of the sales contract, product and price information
The terms of sale apply to the purchase of goods from the Online Store.
The prices of the products sold in the online store are indicated next to the products. The price does not include a delivery fee. All prices of goods sold in the online store are in euros.
The fee for delivering the goods depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when completing the order.
Information about the product is provided in the Online Store directly next to the product.
Making an order
You can find detailed purchase guide or information about the order here.
To order the goods, you must add the desired products to the shopping cart. To complete the order, you must fill in the required information fields and select the appropriate method of product delivery. The amount of the fee is then displayed on the screen, which can be paid securely through the following payment methods:
- Estonian bank links: Swedbank, SEB, LHV, Coop Pank, Luminor, Citadele and Revolut.
- Finnish bank links: Lanebank, Norde, DanskeBank, Säästöpankki, POP Pankki, OMA Savings Bank, S-pankki, Alandsbanken an Revolut
- Latvian bank links: Swedbank, SEB, Luminor, Citadele and Revolut.
- Lithuanian bank links: Swedbank, SEB, Luminor, Sialiu Bankas, Medicinos Bankas, Citadele and Revolut.
- Visa/Mastercard
- Montonio Split
Eesti Kosmeetika OÜ is the responsible processor of personal data, Eesti Kosmeetika OÜ transfers the personal data necessary for making payments to the authorized processor Montonio Finance.
NB! When paying with a bank link, be sure to press the “Back to the merchant” button on the bank’s page.
Payments are handled by Montonio Finance. Payment is made outside the Online Store in a secure environment – when paying with a bank link in the secure environment of the respective bank and when paying with a credit card in the secure environment of Montonio Finance. The seller does not have access to the customer’s bank and credit card data. The contract enters into force from the receipt of the amount to be paid to the current account of the Online Store.
The owner of the online store is the controller of personal data and forwards the personal data necessary for making payments to the authorized processor Montonio Finance.
If the ordered goods cannot be delivered due to the goods being out of stock or for some other reason, the buyer will be informed of this as soon as possible and the money paid (including the costs of delivering the goods) will be returned without delay, but no later than within 14 days of sending the notice.
Delivery
To pick up the goods, the buyer has the following options: Omniva parcel machine and Itella parcel machine.
The supplier will send a corresponding email and SMS when the package has arrived at the destination chosen by you.
We are not responsible for products ordered from the Omniva parcel machine in cold weather.
The shipping costs of the goods are borne by the buyer, and the corresponding price information is displayed next to the shipping method.
Estimated delivery time:
- Shipments within Estonia generally arrive at the destination specified by the buyer no later than 5 working days after the sales contract comes into effect.
- International shipments generally arrive at the buyer’s designated destination within 14 business days at the latest.
In exceptional cases, the Seller has the right to deliver the goods within 45 calendar days.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract entered into in the Online Store within 14 days.
The right of withdrawal does not apply if the buyer is a legal entity.
In order to use the 14-day right of return, the ordered goods must not be used in any other way than is necessary to make sure of the nature, characteristics and functioning of the goods in a way that is allowed for testing the goods in a physical store.
If the goods have been used for purposes other than what is necessary to verify the nature, characteristics and functioning of the goods, or if they show signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods.
In order to return the goods, you must submit an application for withdrawal from the purchase of the goods, the form of which can be found here and send it to the e-mail address info@yxes.ee within 14 days of receiving the goods at the latest.
The cost of returning the goods is borne by the buyer, unless the reason for the return lies in the fact that the product to be returned does not correspond to the one ordered (e.g. a wrong or defective product).
The buyer must return the goods within 14 days after submitting the application or provide proof that he has handed over the goods to the carrier of the goods within the aforementioned period.
Upon receiving the returned goods, the online store will refund the buyer all fees received from the buyer under the contract immediately, but no later than 14 days after receiving the application.
The online store may refuse to issue refunds until it has received the item that is the subject of the contract or until the buyer has provided evidence that it has returned the item, whichever occurs first.
If the buyer has explicitly chosen a delivery method other than the cheapest usual delivery method offered by the Online Store, the Online Store does not have to refund the cost to the consumer that exceeds the cost associated with the usual delivery method.
The online store has the right to withdraw from the sales transaction and demand the return of the goods from the buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to an error.
The right to file a claim
The online store is responsible for the non-compliance of the goods sold to the buyer with the contract conditions or a defect that already existed at the time of handing over the item and that appears within two years from the handing over of the goods to the buyer. Within the first six months from the delivery of the item to the buyer, it is assumed that the defect was already present at the time of delivery of the item. It is the Online Store’s responsibility to refute the corresponding assumption.
In the event of a defect, the buyer has the right to contact the online store within two months by sending an e-mail to info@yxes.ee or by calling (+372) 5083164.
The online store is not responsible for defects that have occurred after the goods have been handed over to the buyer.
If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Online Store will return all fees associated with the sales contract to the buyer.
The online store responds to the consumer’s complaint in writing or in a form that enables written reproduction within 15 days.
Direct marketing and personal data processing
The online store uses the personal data entered by the buyer only to process the order and send the goods to the buyer. The online store transmits personal data to companies providing transport services in order to deliver the goods.
The online store sends the buyer newsletters and offers to the buyer’s e-mail address only if the buyer has expressed a desire to do so:
- by entering the e-mail address on the newsletter subscription form on the website;
- by joining the newsletter during the purchase process;
- by joining the newsletter by creating an account;
- indicated their desire to receive direct mail notifications.
The buyer can opt out of offers and newsletters sent to e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.
Solving arguments
If the buyer has complaints about the Online Store, they must be sent by e-mail to info@yxes.ee or by calling (+372) 5083164.
If the buyer and the Online Store cannot resolve the dispute by agreement, the buyer can appeal to the Consumer Disputes Committee (“Tarbijavaidluste komitee). You can familiarize yourself with the procedural conditions and submit an application here. The competence of the Consumer Disputes Committee is to resolve disputes arising from the contract concluded between the buyer and the Online Store. Review of the buyer’s complaint by the commission is free of charge.
The buyer can turn to the platform for resolving consumer disputes of the European Union.